Terms of Service — Skillflo

These terms are the baseline agreement for using skillflo.ai and the Skillflo services. If your company signed an MSA, order form, or statement of work, that signed agreement comes first.

1. The agreement

These Terms of Service are a binding agreement between you and Skillflo, Inc., together with its affiliates ("Skillflo", "we"). You accept them by using skillflo.ai, creating an account in a Skillflo product, or signing an order form that references them. If you accept on behalf of an organization, you confirm you have authority to bind it, and "you" means that organization.

2. Order of precedence

A signed MSA, order form, or statement of work — plus the data processing agreement (DPA) — governs first and prevails over these terms where they conflict.
Product-specific terms posted in each product (for example the SkillfloHire Terms of Service) govern use of that product.
These terms fill the gaps and govern the skillflo.ai website.

3. The services

Skillflo provides:

Echo — a live assist for meetings: preparation, in-call support, notes, and follow-through.
Hire — one connected hiring pipeline, including AI-led screening and interviews.
Learn — AI simulations and rehearsal for skills that matter.
Studio — forward-deployed engineering engagements, separately scoped, priced, and governed by a statement of work.

Content on skillflo.ai is informational. Results we describe — such as measured outcomes with live clients — are specific past results, not a promise of your outcomes.

4. Business use and eligibility

The services are for organizations and their authorized users acting in a business capacity. You must be at least 18 and not barred from using the services under applicable law, including export and sanctions rules.

5. Accounts and security

You are responsible for your credentials, for managing your authorized users, and for activity under your account.
Apply the security controls the products provide — role-based permissions and multi-factor authentication — appropriately for your organization.
Tell us promptly about any unauthorized use: hello@skillflo.ai.

6. Your responsibilities and acceptable use

You control what enters the services, and the decisions made with them. You agree to:

Get the consents you need. Before putting other people's data into the services, have a lawful basis and give the notices your law requires — candidates before AI-led interviews are recorded, meeting participants where recording laws (including two-party-consent rules) apply, and employees in training.
No unlawful discrimination. Do not use the services or AI outputs to discriminate unlawfully. Hiring decisions are yours: keep them fair, human-reviewed, and compliant with the employment and AI-in-hiring rules that apply to you, including any bias-audit or notice obligations.
Keep humans in charge. Do not rely solely on AI output for decisions with legal or similarly significant effects on people.
No misuse. Do not upload data you have no right to use; probe, bypass, or test our security; reverse engineer or scrape the services; use them to build a competing product; resell access; introduce malware; or overload the systems.
Handle sensitive data deliberately. You decide whether special-category data enters the services; configure them accordingly, including private-model options where needed.

7. Customer data

Your data stays yours. You own your customer data; Skillflo claims no ownership. You grant us a limited, non-exclusive license to process it solely to provide, secure, support, and maintain the services for you, under the DPA.

We do not use your customer data to train our general models, except as you agree in writing.
We may produce aggregated, de-identified statistics that identify no customer and no person. Case studies are published only with your agreement.
You are responsible for the accuracy and legality of your customer data and for any copies you need outside the services.

8. AI output and human review

AI output — screening flags, interview assessments, meeting prompts, coaching, recaps — is assistive and probabilistic. It can be wrong or incomplete. Review it with qualified people before relying on it, especially for decisions about people. The services do not provide legal, employment, or HR advice, and we do not warrant outcomes such as hiring quality or time saved.

9. Intellectual property and feedback

Skillflo owns the services, software, models, and marks. You receive a limited right to use the services during your term.
Studio deliverables are governed by the statement of work. The default intent stands: what we build with you on your systems is handed over — yours to run — under the rights set out in the SOW.
If you send us feedback or suggestions, we may use them without restriction.

10. Confidentiality

Each side protects the other's confidential information and uses it only for the relationship. Studio work routinely involves sensitive client information; our staff and subprocessors are bound by confidentiality. Standard exclusions apply (information that is public, independently developed, or lawfully received), and compelled disclosure requires notice where legally permitted.

11. Fees

Product subscriptions and Studio engagements are priced in the applicable order form or statement of work — paid, time-boxed delivery. Browsing skillflo.ai is free and creates no fee obligation.

12. Third-party services

The services are built on the systems you already use and rely on third-party infrastructure such as cloud hosting and AI model providers. Integrations with your systems run at your direction. Third-party services outside our control carry their own terms, and we are not responsible for them.

13. Disclaimers

Except as stated in a signed agreement, the services are provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free, or that AI output will be accurate.

14. Limitation of liability

To the extent permitted by law: neither side is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, data, or goodwill. Skillflo's total liability under these terms is capped at the greater of the fees you paid for the services in the twelve months before the claim, or US$100. These limits do not apply where the law does not allow them to be limited.

15. Indemnification

You indemnify Skillflo against third-party claims arising from your customer data, your use of the services, your hiring and employment decisions, or your failure to obtain required consents or comply with anti-discrimination, employment, or recording laws.
Skillflo indemnifies you against third-party claims that the services, as provided, infringe their intellectual property — with standard exclusions and remedies (fix, replace, or refund).
The indemnified side gives prompt notice, the indemnifying side controls the defense, and both cooperate.

16. Term, suspension, and termination

Paid terms run per your order form. Website terms apply while you use the site.
We may suspend the services for material breach, non-payment, a security risk, or unlawful use — including discriminatory use or processing data without required consents.
On termination, you can export your customer data within the window set in the DPA; we then return or delete it as the DPA provides. Sections on IP, confidentiality, liability, and disputes survive.

17. Governing law and disputes

Except where a signed agreement says otherwise, these terms are governed by the laws of Singapore, without regard to conflict-of-laws principles.

Before formal proceedings, both sides will try in good faith to resolve any dispute informally by written notice to privacy@skillflo.ai. Any dispute arising out of or in connection with these terms — including questions of their existence, validity, or termination — that is not resolved informally will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules in force at the time, which are incorporated by reference into this clause. The seat of the arbitration is Singapore, the tribunal consists of one arbitrator, and the language of the arbitration is English.

Disputes are resolved on an individual basis; both sides waive class actions to the extent enforceable. Either side may seek injunctive relief for IP or confidentiality breaches in a court of competent jurisdiction.

18. Changes to these terms

When these terms change, we post the new version here with a new effective date and take reasonable steps to notify account administrators of material changes. Continued use means acceptance. A signed agreement controls for its term.

19. General

Neither side may assign this agreement without consent, except to an affiliate or in a merger or sale. Neither side is liable for delays caused by events beyond reasonable control. Legal notices go to privacy@skillflo.ai. These terms plus any signed agreement are the entire agreement; if a clause is unenforceable, the rest stands; not enforcing a clause is not a waiver. The parties are independent contractors. There are no third-party beneficiaries.

20. Contact

Legal and privacy: privacy@skillflo.ai
Everything else: hello@skillflo.ai
Skillflo, Inc.